A number of Instagram users have found they’re no longer able to temporarily disable their accounts – a feature, similar to Facebook’s, that allows users to take a break from the social network for a period of time, instead of a full account deletion.
The bug has been spotted since at least February, and is the subject of a number of complaints across social media since it was noticed.
According to Instagram’s own Help documentation explains, the account disabling feature will temporarily hide your profile, photos, comments and likes until you choose to reactivate your account by logging back in. The option to disable is only available when you log in via a mobile browser or computer – it’s not a setting you can reach through Instagram’s native mobile app, to be clear.
This feature allow users disable their account once a week, but the problems being reported are not from people who are trying to switch off their account more often than that – the feature just isn’t working at all, according to reports.
In addition, according to many complaints, Instagram’s feature has been broken for some time and they’re not able to get any help through technical support channels.